NEW DELHI: In a major achievement for Delhi’s power sector, the city’s discoms, including BSES Rajdhani Power Limited (BRPL) and BSES Yamuna Power Limited (BYPL), have been awarded the highest A+ rating in the fourth edition of the Consumer Service Ratings of Discoms for the year 2023-24.
Released by REC Limited under the Ministry of Power, this evaluation ranked 66 power distribution companies across India, covering over 33 Crore consumers. The rankings were based on four broad parameters: operational reliability (45 marks), connection and other services (10 marks), metering, billing and collection (35 marks), and fault rectification and grievance redressal (10 marks). These were further divided into 23 sub-parameters, ensuring a comprehensive evaluation of service delivery.
Of the 66 discoms assessed, 56 were state-owned, while 10 were private. However, only six managed to achieve the coveted A+ rating, with BRPL and BYPL standing out for their exceptional service quality.
Over the last four years, five discoms, including BRPL, BYPL, and Tata Power Delhi Distribution Limited (TPDDL), have consistently maintained top grades (A+/A), highlighting their commitment to operational efficiency and consumer satisfaction.
Delhi discoms performed exceptionally across several critical aspects.
They ensured 24-hour power supply, a significant achievement in a sector plagued by frequent outages in many parts of the country. BRPL recorded an impressive distribution failure rate of only 0.1 per cent, while BYPL stood at 0.6 per cent-a stark contrast to the national average of 6.4 per cent.
The report also recognised Delhi discoms for their efficiency in processing consumer applications, achieving a 100 per cent processing rate through their online portals compared to the national average of 87 per cent. Billing accuracy was another area of excellence, with 99 per cent of bills generated through actual meter readings, surpassing the national average of 91 per cent. In the adoption of advanced metering technologies, BYPL led the way with 100 per cent bills generated via non-manual meter readings, while BRPL and TPDDL followed closely at 99 per cent, significantly higher than the 37 per cent national average.
Consumer engagement was another stronghold for Delhi discoms, with 99 per cent of BRPL and BYPL consumers receiving billing alerts compared to the national average of 82 per cent. The digital transformation of payment systems also placed them ahead of the curve, with 89 per cent of BRPL and BYPL consumers opting for digital payments, far exceeding the national average of 41 per cent.
The Consumer Service Ratings of Discoms, released by Union Power Minister Manohar Lal Khattar during the Review, Planning, and Monitoring (RPM) last week, aims to benchmark service delivery, promote healthy competition, and encourage continuous improvements among discoms.
With this recognition, Delhi’s discoms reaffirm their commitment to excellence, setting a benchmark for the power distribution sector nationwide.
With inputs from PTI
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